A Different Approach

Most firms delegate day-to-day client service to a mid- or junior-level staff member. While these individuals are competent at execution, most are not skilled in strategic counsel. They are not yet experienced enough to see the big picture, or to know when to adjust or depart from the program they are executing. At Brinster, Inc., day-to-day client contact is maintained at the senior level. A seasoned professional handles the most challenging aspects of a client’s program, and assigns less-demanding tasks to expert executers. No work goes to the client unless it has been reviewed and approved by the senior professional in charge of your account.

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